Refund & Cancellation Policy

 

Last Updated: September 3, 2026

At ROVON, we aim to provide a reliable and transparent purchasing experience. Because our products are primarily delivered digitally, refunds and cancellations are handled according to the nature of the product and the circumstances of the request.

1. Digital Products

E-books and other digital products are delivered electronically.

Because digital products can generally be accessed or downloaded immediately after successful payment, orders may not be eligible for cancellation or refund once digital access or download has been provided, except where a refund is required under applicable law or approved by ROVON.

2. Duplicate Payment

If you have accidentally completed the same payment more than once for the same order, please contact us as soon as possible.

After verification, the duplicate transaction may be eligible for a refund.

3. Payment Deducted but Order Not Received

If money has been deducted from your bank account but the order was not successfully created or digital access was not provided, please contact us with:

  • Name
  • Registered email address
  • Transaction/reference ID
  • Date and amount of payment

We will investigate the transaction and provide an appropriate resolution.

4. Technical Problems

If a purchased digital product is inaccessible, corrupted, or technically unavailable, please contact us.

After verification, ROVON may provide:

  • A replacement download
  • New access to the purchased product
  • An alternative delivery method
  • Or, where appropriate, a refund

5. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact us immediately with the relevant transaction details.

We may request additional information to investigate the transaction.

6. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where technically possible.

The time required for the refund to appear in your bank account or payment account may depend on the payment provider and banking institution.

7. How to Request Support

For refund or cancellation-related assistance, contact:

Email: info@rovon.sbs
Phone: +91 9982925680

Please include your order ID or transaction reference whenever possible.

8. Policy Changes

ROVON may update this Refund & Cancellation Policy from time to time. The latest version will always be published on this page.